1. Introduction
Pawstack Inc (“Pawstack,” “we,” “us,” or “our”) operates https://pawstack.net and related services. Pawstack is a software-as-a-service (SaaS) platform designed for pet service businesses, providing tools for booking management, payments, team coordination, client communication, and business intelligence. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, and phone number
- Business information: business name, type, and country
- Booking and service data: appointment details, service types, pet information, and scheduling preferences
- Account credentials: email and encrypted password for authentication
- Payment information: processed securely through our third-party payment processor (Stripe); we do not store your full credit card details
3. How We Use Your Information
We use the information we collect for the following purposes:
- Sending appointment confirmations and booking updates
- Delivering appointment reminders via SMS or email
- Providing service updates and platform notifications
- Processing payments and managing billing
- Improving our platform and customer experience
- Responding to support requests
4. SMS Communication
By providing your phone number on our website or platform, you opt in to receive SMS text messages from Pawstack. These messages may include:
- Appointment confirmations and reminders
- One-time verification codes (OTP) for account security
- Service updates and booking notifications
Message frequency varies based on your interactions with the platform and booking activity.
Message and data rates may apply. Please consult your wireless carrier for details about your messaging plan.
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS communications from Pawstack.
For help or questions about our SMS program, reply HELP to any message or contact us at support@pawstack.net.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. Your data is used internally for service delivery and platform operations. We may share information only in the following limited circumstances:
- With trusted service providers who assist in operating our platform (e.g., payment processing, cloud hosting, SMS delivery), subject to confidentiality obligations
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Pawstack, our users, or the public
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit and at rest, secure authentication practices, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at the address below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pawstack Inc
Email: support@pawstack.net
Website: https://pawstack.net